The Swank Shop Limited (“SWANK”) Official Online Store Product Return, Exchange and Refund Policy
Merchandise may be exchanged or returned within ten (10) days upon receipt of goods provided that:
Excluded Items for Exchange and Return Services
※SWANK reserves the right to suspend or cancel the membership of customers who make frequent returns or exchanges.
The only exception permitted in the case of Excluded Items is in the case of faulty or damaged items (“Defective Merchandise”). Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the merchandise is determined to be Defective Merchandise, the customer will be entitled to full refund as appropriate within the circumstances at the sole discretion of SWANK.
We reserve our right to make changes to the Return, Exchange and Refund Policy at any time.
To make the Return, Exchange or Refund process easier for you, please refer to the procedures below.
Return, Exchange and Refund Procedure
If you would like to return or exchange your merchandise, please make sure the merchandise fulfils the conditions under "Return, Exchange and Refund". Please follow the guidelines below to initiate a ‘Return’ within ten (10) days upon receipt of goods date:
※ The acceptance of the Return, Exchange and Refund is the sole discretion of SWANK
Can I return or exchange the item(s) via email?
Please note that for the merchandise you purchased online, you can only return or exchange it at the SWANK FLAGSHIP. For the details, please refer to our Return, Exchange and Refund Policy.
Store Address: Shop nos.102-106, 1/F, Central Building, 1-3 Pedder Street, Central , Hong Kong
Opening Hours: Monday to Sunday: 10:30am – 7:30pm
What should I do if there is something wrong with my order?
If there is something wrong with your order, please contact our customer service by sending an email to firstname.lastname@example.org