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job positionreferencepost date
Retail Operations Manager WS-ROM Nov 29, 2021

Job Responsibilities:

  • To oversee and coach shop managers and frontline staff and to manage retail operations 
  • To maximize store sales and profits, manpower efficiency and deliver quality customer service
  • Keep abreast of market and industry trends, competitors and all aspects of market, and assist in preparation of analysis report regularly for management review
  • Work closely with marketing team to develop effective marketing campaign & CRM program and implement marketing activities, to gain customer loyalty
  • Monitor closely on setting and achieving sales target and operation cost control for all stores and to achieve overall KPIs and business targets
  • Implement strategies to achieve sales targets, including management and monitoring of inventory level, and control store operation costs
  • Manage day-to-day operations and monitor performance of the retail shops to maximize sales and productivity, manpower efficiency and to deliver quality customer service
  • Counseling, coaching and training and of store sales staff and handle HR matters for the store staff
  • Maintain and develop cordial relationship with all external business-related parties and internal departments
  • Undertake tasks or projects as assigned by your superior or the Company as and when required

Job Requirements:

  • Higher Diploma or above in Fashion/Clothing/Merchandise/Retail Operations or related disciplines
  • At least 3 years of shop managerial experience preferably in luxury fashion retail operations
  • Proven track record in managing multi-stores with significant sales achievement, preferably from luxury fashion apparel, leather goods, watch or accessories
  • Good knowledge in FMCG, purchasing and operations management
  • Excellent network and business relationship with various partners, e.g. Brand Principals, suppliers, headquarters
  • Familiar with luxury fashion market and excellent knowledge in retail operations
  • Familiar with apparel mix-and-match techniques
  • Excellent managerial, interpersonal and presentation skills
  • Self-motivated and responsible, with analytical mind and business sense
  • Good command of both spoken and written English and Chinese, fluent in Mandarin
  • Willing to travel and based in store
  • Immediate available is preferred

We offer an attractive remuneration package to the right candidate. Interested parties please apply with your full resume with current and expected salary to

All applications will be treated in strict confidence and used exclusively for recruitment purposes. The company will retain the applications for a maximum period of 6 months.